Customer Service

Shipping & Delivery
UPS SHIPMENTS Most of the products Impros handles can be shipped by UPS using any of their available shipping methods. Delivery of normal ground shipments will take from 1-10 days depending on your location. Some of the items in this catalog are considered UPS oversize or UPS overweight. These items have an additional $10.50 charge for shipping above and beyond the standard rate to ship that item. EXPRESS DELIVERY If you would like your shipment to be shipped Next Day, Second Day or 3 Day, make this request at the time you place your order. These options are available at an additional charge. Your sales representative will give you a customized quote to let you know what the total shipping will be. Express delivery must be paid for by credit card. Truck freight items cannot be express delivered. Online customer please email or call for express shipping options/costs. TRUCK FREIGHT Some products are too large for UPS and must be delivered by truck (Multiple PWC shop carts, etc...). All orders requiring delivery by truck must be pre-paid. Prices for delivery will vary depending on the area of the country you live in. You must call and speak to a sales representative to get a shipping quote for your order. SHIPMENT SHORTAGES When you receive your order, thoroughly inspect it to insure all the parts shipped to you have been received and are in good condition. If you are missing any items check your invoice to be sure that these items were indeed shipped and are not on back-order status. If a shortage has occurred, contact Impros immediately to insure prompt replacement. If an item is received but is damaged, see "Damaged Merchandise" below. DAMAGED MERCHANDISE It is important to inspect the condition of your package at the time of delivery with the delivery person still present. If the package appears damaged, open and inspect the contents with the delivery person. If your delivery is damaged make sure your delivery person notes this on his/her delivery sheet. Immediately contact UPS or the trucking company that delivered the merchandise and Impros. The carrier will also contact Impros so that the merchandise can be replaced and a claim can be initiated. In the unlikely event that you receive merchandise where the damage was concealed, contact Impros immediately. We can then arrange for return and replacement of the damaged merchandise and file a claim with the carrier. You must inspect your shipment promptly upon receipt as Impros will not honor a damage claim after 15 days from the date of shipping.
Privacy & Security
Your Privacy Thank you for reviewing our policies regarding any personal information you may choose to provide at our website. We take your privacy very seriously and carefully protect any and all information entrusted to us. We only collect information that helps us serve you better and that you voluntarily provide. We do not share your information with anyone else unless you've approved of such sharing in advance. What Information We Collect The following types of information may be collected at this website (if you volunteer it): your e-mail address your first and last name your street address, city, state and ZIP Code your payment information pertinent information specific to an event or activity (where relevant) E-Mail & Postal Addresses If you supply us with your e-mail and/or postal addresses, and do not specify otherwise, you may receive periodic messages from us with information on new products, services or upcoming events. If, later, you decide you no longer wish to receive such messages, you may let us know by sending an e-mail, calling or writing us. To ensure we correctly identify you (many names are similar), please be sure to include your complete name and address and all e-mail addresses that may be associated with your record. This helps us accurately locate your information in our file. Such information will only be used to comply with your request. Periodic Updates Please check this page for periodic updates on our policies regarding any personal information you've provided to us via our website. Thank you for visiting us online. We appreciate the opportunity to serve you.
Returns & Replacements
RETURN MERCHANDISE Impros guarantees all the merchandise in this catalog to be free from defects in material or workmanship. Impros will work with the manufacture, and if the part is found defective by fault of the manufacture, we will replace any defective products. If you have received a defective part we ask that you contact Impros within 15 days of receiving that item. Refunds or Credits created for non-defective merchandise are subject to a 20% restocking fee. If you have received a product and you are simply unsatisfied, contact Impros, we will give you a number authorizing you to return the item. Each returned item must be in or accompanied by its' original packaging and be in unused condition. Be sure to package return merchandise equal to or better than you received it. Damaged returns will be refused at Impros and delivered back to you. All returns sent by C.O.D. will be refused at the time of delivery to Impros. Returned products will be processed faster if accompanied by the invoice they appear on.
Ordering
ORDER ONLINE Impros' online catalog and ordering are available 24 hours a day, 7 days a week. We accept Visa, Master Card, Discover Card and PayPal for online orders. C.O.D orders may be placed online, but we will limit to only UPS ground shipping. For order by check, money order or cashiers check please see ORDER BY MAIL or use our online order page. ORDER BY PHONE Impros sales representatives are available to answer your questions and take orders for merchandise 5 days a week. Impros accepts Visa, Master Card, Discover, PayPal or UPS C.O.D. as methods of payment when placing phone orders. Impros order desk is open from 9:00am - 5:00pm Monday - Friday, PST. We are closed Saturday, Sunday and major holidays. ORDER BY MAIL When ordering by mail, simply fill out the order form provided. Money orders, Cashiers checks, Personal checks and Charge cards (see "Payment Methods") are accepted as methods of payment. No C.O.D. will be accepted for mail-in orders. When paying by Charge card Impros suggests that you FAX your order for faster service.
Payment, Pricing & Promotions
PAYMENT METHODS CREDIT CARDS Impros accepts Visa, Master Card, Discover and PayPal. When placing your credit card order by mail please be sure to include your card number, expiration date, the card Verification code on back, your name as it appears on the card, your daytime phone number and your credit cards billing address. If you are placing a credit card order by phone please have your card available. MONEY ORDERS, CASHIERS CHECKS & PERSONAL CHECKS Impros places a 15 day hold pending check clearance on all orders paid for by personal check, or non-approved business check. Paying for your mail-in order by Money Order or Cashiers Check will insure that your order will not be held 15 days. UPS CASH ON DELIVERY Impros also accepts UPS C.O.D. orders when placed by phone and at our website. No C.O.D. orders will be accepted if placed by mail. C.O.D. is only applicable to orders shipped by ground within the continental USA. C.O.D. orders must be paid by cashiers check or money order. UPS no longer accepts cash (actual bills) for C.O.D. orders. No personal checks will be accepted. An additional charge of $10.00 will be added for each box delivered with your C.O.D. shipment (UPS charges that to us, so we must pass the fee on to you). All C.O.D. orders must be shipped to a residential or business street address, UPS cannot deliver C.O.D. to a P.O. box. Someone needs to be available to accept delivery of the package(s) during UPS delivery hours. If there is no one to accept the delivery or you are not prepared to pay for the shipment, the delivery will be returned to Impros. Impros will no longer be able to accept C.O.D. as a method of payment for your shipments. PRICING & AVAILABILITY All prices in this catalog were in effect at the time of printing. The prices in this catalog supercede all prices in any previous Impros publication. Prices are subject to change without notice. Impros will however, make every effort not to change prices offered in this catalog. Due to the nature of the products in this catalog, availability could change without notice. PRODUCT IMAGES Sometimes Impros uses sample images to represent our products. Use the title and description of the product to choose the correct application for your PWC. Refunds or Credits created due to a customer purchasing the wrong merchandise are subject to a 20% restocking fee and shipping will not be reimbursed.
Viewing Orders
You may view your order by logging into your account here at the site. Impros recommends that you create a log in account for ease easier access to your orders and account information.
Updating Account Information
With a log in account with us, you may access your account 24/7. .

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